Terms and Conditions

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Shipping Terms

Free HIRE delivery for London and inside M25 with a minimum order value of
£249 +vat.
Delivery & Collection charges will apply for all orders falling outside
this area. Please call or email us for a quote.
Surcharges will also be applied for deliveries and or collections on Saturday,
Sundays and or Bank Holidays and or outside of the hours of 9:00am and 5:00pm
please contact us to confirm details and terms.
Additional late & early collection / delivery charges applied as follows;
  • Early / Late / Weekend / Bank Holiday - Bespoke Quote on enquiry
  • ‍If you require delivery/collection outside these hours please contact us for a quotation. 
** The exact delivery and collection schedule requested will be confirmed by us in writing
by email with our aim to get as close as possible to your requested delivery and collection time.
To allow for unforeseen road traffic congestion and incidents we aim to achieve this within an
hour each side of the designated delivery time as confirmed by us. This does not however guarantee
delivery at the requested time.
Surcharges will be levied regardless of original intent at the point of order, please contact us for clarity if required.
Free delivery on standard stocked PURCHASES unless otherwise stated for mainland UK only.
Bespoke orders maybe subject to delivery charge, confirmed prior to placing you order.
Certified fire rated products are available on request, please contact us for help and a detailed quote.

Hire Terms

Should you apply any adhesive based items to any hired product either directly or through a third party these must be removed prior to the confirmed collection date or a surcharge will be applied limited to the individual cost of replacement of the hired product.
Any unreasonable damage or alterations made to any hire product will incur a refurbishment and or charge for replacement.
Hire orders including lighting or acrylic cases are subject to a 25% hire deposit, refundable on safe return of all products.
Any significant damage will be charged for.
Lost lockable display case keys or lockable hatch keys will be charge at £15.00 + vat each to replace.Deposit
monies are taken against a pre-authorised credit or debit card unless
the hire period extends beyond 28 days whereby deposit funds will be
requested and held on account.
Certified fire rated products are available on request, please contact us for help and a detailed quote. 

If your chosen venue is Excel London, due to extremely long waiting times to collect at event breakdown, an additional charge of £85 +VAT is placed on your hire quotation. If we have confirmation from our driver/tracking info that your collection has been completed within 1hour time slot we will refund this to you upon return of the plinths. 

Payment Information

Credit - Debit Card
We accept Mastercard and Visa Debit or Credit Cards and American Express cards.
We do not store credit card details nor do we share customer details with any 3rd parties.
Bank Transfer - Bank details can be requested if required to pay directly into our trading account.

Refund / Cancellation Policy:

Plinths and Pedestals Ltd policy is first and foremost to be fair and considerate in each and every transaction, to support this we
have outlined some simple terms as follows :
Bespoke Orders (custom or made to measure order) - Refund / Cancellations:
A cancellation or refund for bespoke orders cannot be accepted after an order has been confirmed by you either verbally or in writing.
This is to simply safe guard against the costs of time spent and or the costs of materials purchased / used in relation to the bespoke order.

Hire Orders - Refund / Cancellations:

A Hire order cancellation will only be accepted with a minimum of a 48 business hours (weekends and bank holidays excluded from
allowable notice period) notice of the orders due delivery date received in writing from you or a proforma has been paid, refunds and
cancellations outside these terms will be subject to a refund less costs incurred such as preparation time and or delivery & packaging costs fairly attributed to the original order requirement(s).
A cancellation fee will be applied to all hire orders over £500 ex vat to cover labour and material costs please contact us for full details.

Damaged Goods:

All products received damaged must be communicated to Plinths and Pedestals within 12 hours of delivery, we make every effort to
package our products safely and securely however it is important to check your delivery prior to signing for your order and stating the
damage on the delivery sheet to ensure a claim can be made via the courier.
On confirmation of the damage being stated at point of delivery a full refund will be made if requested or indeed a duplicate order sent
as a matter of urgency if required.
Please note that failure to follow this procedure when receiving goods that have been damaged means that liability has transferred to
you and we are unable to claim against the courier for damages and refund will not be made.

Refund - Returns Policy:

All standard stocked items (i.e not bespoke custom orders) are covered by a 14 day return policy when purchased online (at distance).
Simply contact us to arrange a return either by phone or email within 14 days from the date of delivery.
The original items supplied must be returned in a pristine and unused condition in the original packing. Full return delivery fees will be charged at cost.  If you have any concerns please do contact us before placing an order for clarity.
Please be assured that your statutory rights are not affected.

The Information We Collect and Use:

By information we mean information about you collected through
our Service website(s), including your email address and other
information you provide to us by registering for our services or making
requests for information about our services. Any information provided to
us will be retained and used solely for the purposes of fulfilling your
request for information, fulfilling a request through a Site feature,
performing and carrying out the terms of the Service, or communicating
with you as a member of the Service. 
Credit Card - Debit Card - Customer Details
We do not store credit card details nor do we share customer details with any 3rd parties.


Registration for the Service is not required to simply view the
Site. If you elect to register for the Service, Plinths and Pedestals
Ltd asks you for information that enables us to provide the Service. You
will be registering with Plinths and Pedestals Ltd on the form provided
and such registration may require you to provide contact information
such as your name and email address.

Aggregate Information

From time to time, we may collect general, non-personal,
statistical information about the use of the Site and the Service, such
as how many visitors visit a specific page on the Site, how long they
stay on that page, and which hyperlinks, if any, they "click" on. We
collect this information through the use of technologies such as
"cookies" and "IP addresses", which are discussed in greater detail
below. We may also group this information into aggregate visitor data in
order to describe the use of the Site and Service to our existing or
potential business partners or other third parties, or in response to a
government request. However, please be assured that this aggregate data
will in no way personally identify you, other list members or any other
visitors to the Site.

IP Addresses

An IP address is a number that's automatically assigned to your
computer whenever you're surfing the web. Web servers, the computers
that "serve" web pages, automatically identify your computer by its IP
address. Company collects IP addresses for purposes of system
administration, to report aggregate information to third parties and to
track the use of the Site. When visitors request pages from the Site or
click on a link in a mailing sent through the Service our servers log
the visitors' IP addresses. We reserve the right to use IP addresses to
identify a visitor or list member when it will enhance the users
experience or if we feel it is necessary to enforce compliance with the
Site's policies or to protect Company, the Site, its visitors, the
Service, our Internet Service Provider partners, the list members or


Cookies are pieces of information that a websites transfers to
an individual's hard drive for record-keeping purposes. Cookies make
web-surfing easier for you by saving your preferences while you're at
the Site. The use of cookies is an industry standard -- you'll find them
at most websites. For example, we may use cookies on the Site to verify
the subscriber's login status. They are not used to store personal
information, or to retain historical or transactional subscriber data.
By showing how and when visitors use the Site, cookies help us see which
areas are popular and which are not. Information such as the total
number of visitors and pages viewed is most easily tracked with cookies.
We may use the information from cookies to make improvements and
updates to the Site and to tailor our services to our visitors', list
members' and survey participants' needs.
You always have the option of disabling cookies using your
browser preferences. Most browsers are initially set up to accept
cookies. You can reset your browser to refuse all cookies or indicate
when a cookie is being sent. However, please be aware that some features
of the Site will not function properly or may be slower if you refuse

Clear Gifs (Web Beacons / Web Bugs)

Clear gifs are tiny graphics with a unique identifier, similar
in function to cookies, and are used to track the online movements of
Web users. In contrast to cookies, which are stored on a user's computer
hard drive, clear gifs are embedded invisibly in HTML files and are
about the size of the period at the end of this sentence.
We may use clear gifs in our HTML-based emails to let us know
which emails have been opened by recipients. This allows us to gauge the
effectiveness of certain communications and the effectiveness of our
marketing campaigns. If you no longer wish to receive our newsletter or
other promotional communications by email, you may opt-out of receiving
them by following the instructions included in each communication.


We may store information that we collect through cookies and
clear gifs to create a "profile" of your preferences. We may tie your
personal information to information in the profile to provide tailored
promotions and marketing offers or to improve the content of the Site
for you. We do not share your profile with third parties.

Information Sharing and Disclosure:

Except for the limited situations listed here in this Privacy
Policy, we will not share your personal information with third parties.
Agents and Third Party Service Providers
To provide the Service to you, we may sometimes use other
businesses to perform certain specialized services such as data
processing or other technology services. In such instances, we may
provide your personal information to those businesses but they are not
permitted to retain or use your information for any other purpose.

Change of Control / Asset Transfer

As the Company develops, we may buy other businesses or their
assets or sell all or parts of our business assets. Customer information
is generally one of the business assets involved in such transactions.
Thus, in the event that the assets of the Company in whole or in parts
are acquired by a third-party, customer information, including any
visitor information collected through the Site or the Service, would be
one of the transferred assets. In the event of a corporate change in
control or sale of all or parts of our business assets our users will be
notified in accordance with the "Changes to this Policy" section of the
policy if their personal information is provided to the new corporate
entity or asset purchaser.

Legal Compliance

Company reserves the right to disclose member information in
special cases when we have reason to believe that disclosing this
information is necessary to identify, contact or bring legal action
against someone who may be causing injury to or interference with
(either intentionally or unintentionally) Company's rights or property,
other visitors, list members, or anyone else that could be harmed by
such activities. Company also reserves the right to disclose visitor or
list member information when we believe in good faith that the law
requires it.

Communications From the Site:

Customer Service

Based upon the information you provide us, we will communicate
with you in response to your inquiries, to provide the services you
request, and to manage your account. We may communicate with you by
email or telephone.
Newsletters and Promotions
We may provide you the opportunity to opt-in to additional
newsletters or promotional communications sent by email. If you have
opted in or otherwise qualify to receive these forms of communication,
we will use your name and email address to communicate with you. Out of
respect for your privacy, we provide you a way to unsubscribe. Please
see the "Choice and Opt-out" section.


Service Email messages are required to fulfill the Service to
you. You may opt out of these communications, which are not promotional
in nature. If you do not wish to receive them you may opt-out and/or
deactivate your account by following the instructions included in each
communication or by contacting Plinths and Pedestals Ltd at
We may provide you the opportunity to opt-in to additional
newsletters or promotional communications sent by email. If you have
opted in or otherwise qualify to receive these forms of communication,
and no longer wish to receive our newsletter or other promotional
communications by email, you may opt-out of receiving them by following
the instructions included in each communication.

Security and Information Protection:

The security of your information is important to us. When you
enter sensitive information (such as a credit card number) on our
payment forms, we encrypt that information using Secure Socket Layer
(SSL) technology.
We follow generally accepted industry standards to protect the
information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, while we strive
to use commercially acceptable means to protect your personal
information, we cannot guarantee its absolute security.


Protecting the security of your personal information is very
important to us. When we store information that you have provided to us
when registering for the Service, that information is protected by
security measures that include "firewalls" (a combination of computer
hardware and software that helps keep unauthorised visitors from
accessing information within our computer network), "intrusion detection
systems" (a combination of computer hardware and software that helps
detect any unauthorised visitors) and other tools such as data
encryption and physical security, where appropriate. Unfortunately, no
data transmission over the Internet or data repository can be guaranteed
to be 100% secure. As a result, while Company strives to protect your
personal information and privacy, we cannot guarantee or warrant the
security of any information you disclose or transmit to us online and
cannot be responsible for the theft, destruction, or inadvertent
disclosure of your personal information.

Links to Other Sites

Please be aware that when you are on the Site, or when you
receive an email message from us through the Service, you could be
directed to other sites that are beyond our control. There may be links
to other sites from the Site's pages or from the email message we send
to you that take you outside our Site. These other sites may send their
own cookies to visitors, collect data, or solicit personal information.
The privacy policies of these other sites may be significantly different
from this Privacy Policy. We are not responsible for the privacy
practices of these other sites and cannot guarantee the security of any
of your personal information collected there. Note that when you link to
a third party site from the Site, you may see pre-populated data fields
with your personal information; however, that information is not
available to the third party unless you take certain actions on the
third party's site, such as submitting a form.

Privacy Policy for Children

We do not knowingly collect information from children under the
age of 13 on the Site or through the Service. If you are under the age
of 13, please do not provide any information to us. If we become aware
that we have collected information from a child under the age of 13, we
will make commercially reasonable efforts to delete such information
from our database.

Changes to this Policy:

The terms of this Privacy Policy may change from time to time.
We will notify you of any material changes to this Privacy Policy by
posting a notice on the homepage of the Site for a reasonable period of
time after such changes are made, that this Privacy Policy has been
updated, and by changing the "Effective" date at the top of this Privacy
Policy. We encourage you to check this page periodically for any
changes. Your continued use of the Site and participation in following
the posting of changes to these terms will mean you accept those

Contacting us:

We value your opinions. If you have comments or questions about our privacy policy, please send them to or contact:
Unit 11 St Helena Farm
St Helena Lane
East Sussex

Tel 0800 9754601 - email -