Free HIRE delivery for London and South East with a minimum order value of £249 +vat whose delivery postal code falls under the following post code prefix ;
HP* LU* AL* WD* EN* IG* HA* UB* W* NW* N* EC* E* WC* TW* SW* SE* RM* SM* KT* CR* BR* DA* BR* ME* CT* TN* RH* BN* PO22* PO21* PO20* PO19* PO18* PO10* PO11* PO9* PO8* PO7* PO6* PO3* PO4* PO5* PO1* PO2* PO12* PO13* PO14* PO16* PO17* PO15* GU* RG* SO* OX* CM* SS* SG*
Delivery & Collection charges will apply for all orders falling outside these postal code areas. Please call or email us for a quote.
Surcharges will also be applied for deliveries and or collections on Saturday, Sundays and or Bank Holidays and or outside of the hours of 8:00am and 5:00pm please contact us to confirm details and terms.
Additional late & early collection / delivery charges applied as follows;
** The exact delivery and collection schedule requested will be confirmed by us in writing by email with our aim to get as close as possible to your requested delivery and collection time. To allow for unforeseen road traffic congestion and incidents we aim to achieve this within an hour each side of the designated delivery time as confirmed by us. This does not however guarantee delivery at the requested time.
Surcharges will be levied regardless of original intent at the point of order, please contact us for clarity if required.
Free delivery on standard stocked PURCHASES unless otherwise stated for mainland UK only. Bespoke orders maybe subject to delivery charge, confirmed prior to placing you order.
Should you apply any adhesive based items to any hired product either directly or through a third party these must be removed prior to the confirmed collection date or a surcharge will be applied limited to the individual cost of replacement of the hired product.
Any unreasonable damage or alterations made to any hire product will incur a refurbishment and or charge for replacement.
All hire orders above total hire order value of £500 will be subject to an additional deposit of 25%, refundable on safe return of all products.
Any significant damage will be charged for.
Lost lockable display case keys or lockable hatch keys will be charge at £15.00 + vat each to replace.Deposit monies are taken against a pre-authorised credit or debit card unless the hire period extends beyond 28 days whereby deposit funds will be requested and held on account.
Credit - Debit Card
We accept Mastercard and Visa Debit or Credit Cards and American Express cards.
We do not store credit card details nor do we share customer details with any 3rd parties.
Bank Transfer - Bank details can be requested if required to pay directly into our trading account.
Refund / Cancellation Policy:
Plinths and Pedestals Ltd policy is first and foremost to be fair and considerate in each and every transaction, to support this we have outlined some simple terms as follows :
Bespoke Orders (custom or made to measure order) - Refund / Cancellations:
A cancellation or refund for bespoke orders cannot be accepted after an order has been confirmed by you either verbally or in writing.
This is to simply safe guard against the costs of time spent and or the costs of materials purchased / used in relation to the bespoke order.
A Hire order cancellation will only be accepted with a minimum of a 48 business hours (weekends and bank holidays excluded from allowable notice period) notice of the orders due delivery date received in writing from you or a proforma has been paid, refunds and cancellations outside these terms will be subject to a refund less costs incurred such as preparation time and or delivery & packaging costs fairly attributed to the original order requirement(s). A cancellation fee will be applied to all hire orders over £500 ex vat to cover labour and material costs please contact us for full details.
All products received damaged must be communicated to Plinths and Pedestals within 12 hours of delivery, we make every effort to package our products safely and securely however it is important to check your delivery prior to signing for your order and stating the damage on the delivery sheet to ensure a claim can be made via the courier.
On confirmation of the damage being stated at point of delivery a full refund will be made if requested or indeed a duplicate order sent as a matter of urgency if required.
Please note that failure to follow this procedure when receiving goods that have been damaged means that liability has transferred to you and we are unable to claim against the courier for damages and refund will not be made.
All standard stocked items (i.e not bespoke custom orders) are covered by a 14 day return policy when purchased online (at distance).
Simply contact us to arrange a return either by phone or email within 14 days from the date of delivery. The original items supplied must be returned in a pristine and unused condition in the original packing. Full return delivery fees will be charged at cost. If you have any concerns please do contact us before placing an order for clarity.
Please be assured that your statutory rights are not affected.
By information we mean information about you collected through our Service website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a Site feature, performing and carrying out the terms of the Service, or communicating with you as a member of the Service.
Credit Card - Debit Card - Customer Details
We do not store credit card details nor do we share customer details with any 3rd parties.
Registration for the Service is not required to simply view the Site. If you elect to register for the Service, Plinths and Pedestals Ltd asks you for information that enables us to provide the Service. You will be registering with Plinths and Pedestals Ltd on the form provided and such registration may require you to provide contact information such as your name and email address.
From time to time, we may collect general, non-personal, statistical information about the use of the Site and the Service, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they "click" on. We collect this information through the use of technologies such as "cookies" and "IP addresses", which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Site and Service to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the Site.
An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers, the computers that "serve" web pages, automatically identify your computer by its IP address. Company collects IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the Site. When visitors request pages from the Site or click on a link in a mailing sent through the Service our servers log the visitors' IP addresses. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the Site's policies or to protect Company, the Site, its visitors, the Service, our Internet Service Provider partners, the list members or others.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.
We may store information that we collect through cookies and clear gifs to create a "profile" of your preferences. We may tie your personal information to information in the profile to provide tailored promotions and marketing offers or to improve the content of the Site for you. We do not share your profile with third parties.
Agents and Third Party Service Providers
To provide the Service to you, we may sometimes use other businesses to perform certain specialized services such as data processing or other technology services. In such instances, we may provide your personal information to those businesses but they are not permitted to retain or use your information for any other purpose.
As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the Site or the Service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the "Changes to this Policy" section of the policy if their personal information is provided to the new corporate entity or asset purchaser.
Company reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Company's rights or property, other visitors, list members, or anyone else that could be harmed by such activities. Company also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.
Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.
Newsletters and Promotions
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.
Service Email messages are required to fulfill the Service to you. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting Plinths and Pedestals Ltd at email@example.com.
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our payment forms, we encrypt that information using Secure Socket Layer (SSL) technology.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the Service, that information is protected by security measures that include "firewalls" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), "intrusion detection systems" (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
We do not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.
firstname.lastname@example.org or contact:
Unit 11 St Helena Farm
St Helena Lane
Tel 0800 9754601 - email - email@example.com